FAQS

Lead times will vary based on your location.

Once your order has been received, ensuring stock allows, your order will be processed within two working days. Shipping North Island Wide typically takes 3-5 working days. Shipping South Island wide takes 5-10 working days.

We have a showroom in Mount Maunganui and we're working on having several showrooms throughout NZ, but until then, you can order samples of each profile to be delievred to your door.

Yes Feature Panels Fine Line range can be fixed over steel frames. Contact your local registered builder for the recommended screws to suit your framing.

Right here, online to be shipped to you via our website www.featurepanel.co.nz.

Although we can cut your panel to your dimensions, its strongly recommended you cut to install on site to allow for any walls that not square.

We do however offer 1/2 panels both vertically and horizontally, to ensure minimal material is wasted and to save you unwanted costs.

No, there is no need to glue the joiner into the edge of the Feature Panel.

It should hold in place until the next panel is installed/joined, creating a seamless tongue and groove system.

We recommend that safety glasses and masks are worn when working with any timber product, especially when cutting or sanding.

You may also consider wearing disposable gloves when using adhesives to minimise the exposure to your skin.

Please refer to our 'Installation guide'.

A flexible construction adhesive or stud adhesive (MS silicone) can be used for fixing the 'Fine Lines' range to studs, noggins and on to existing walls. You must also fix into the framework structure using nails and/or screws when installing the Fine Lines Range.

When installing the Flex Range, no mechanical fixings are required.

No, Feature Panel should not be used in wet areas or splash zones. It should not be used where steam, high humidity or prolonged heat are present.

Feature Panel is unable to provide recommended installers. However, given the ease of installation, any professional builder, carpenter or handy DIY'er will have no problem installing the panels. Feature Panel also provide a range of installation videos and guides to help you in the installation process, and we are also happy to answer any questions via email or phone.

Almost all of the installation steps are covered in our DIY videos via our instagram page. You can also call or email us, should you have any installation questions, we are more than happy to help.

When using a registered builder, the builder should ensure the cavity will not have any form of condensation/moisture issues. Therefore, painting/sealing the rear sides of the board is not required. However it is imperative that any cut edges are painted/sealed.

When considering installing Feature Panel near a fireplace please consult our fireplace guide.

Please also consult with the correct professional heating appliance specialist for any building code requirements. We recommend looking at your fireplace manufacturer's advice, as this will override our recommendations.

Our suggested 'Must Haves' to install your Feature Panel:

• Tape measure
• Circular Saw or hand saw
• Packers for the base expansion gap
• Bond adhesive/glue to attach your panel to the framing or exisiting wall
• Hammer and nails (or screws)
• Joint sealant (a flexible and paintable MS silicon is recommended for a seamless join)
• Filler to fill nail/screw holes
• Sandpaper to smooth filled holes
• Your choice of interior paint to achieve the finished result

Feature Panel can be used on ceilings but is not reccomened for any floor applications.

Yes, as long as it will not come into contact with frequent liquid / water.

When installing around a kitchen island, a toe kick is recommended.

Once your order has been shipped, you will receive tracking details from Mainfreight via email. You can use this tracking number to monitor the progress of your delivery.

Placing an order is simple! You can either purchsase dircetly via ur online shop (featurepanel.co.nz) or request an invoice via email (info@featurepanel.co.nz). If you have any questions along the way, our customer service team is here to assist you.

Returns will be at your own cost if returning due to no longer wanting the panels because of design, colour or miscalculation of sizing.

We recommend speaking with us early in your planning to ensure selected panels are in stock and available to meet project timeframes. Contact us to discuss your specific requirements and we will confirm stock availability and provide you with accurate lead times.

It is important to note that our flex range with wood face is a natural product; each panel will have a slight pattern and colour variation. If this is a concern, please contact us for a solution.

Yes, our Fine Lines Range is. However due to the nature of our flex range, when ordering and measuring your space, please allow for 20mm 'waste' as the edges are 'raw and will likely need trimming.

As natural timber ages, the colour can change depending on your coating of choice. Our recommendation is Osmo Polyx Oil and to follow their guidelines regarding application.

Over time, wood veneer develops a unique patina, deepening in colour and gaining character with exposure to light and environmental conditions. However, prolonged sunlight exposure may lead to fading.